Having trouble with your Enhancement Cover? We’re here to help. This page explains how to submit a request under our existing 30-Day Fit & Workmanship Guarantee. Please review our Return & Refund Policy for the full coverage terms, exclusions, and applicable rights.

When to contact us

Contact us within 30 calendar days from the date tracking confirms delivery if your eligible Enhancement Cover has a manufacturing defect, a workmanship issue, or a qualifying fit problem with the original factory mask configuration selected when ordering.

The guarantee applies to eligible Enhancement Covers purchased individually or included in our Complete Hands-Free Voice Writing Kits.

How to submit your request

Complete the form below to request a review of your Enhancement Cover. Have your order number ready, describe the issue and when you noticed it, and upload clear photos showing the concern, your mask, and its mouthpiece.

Include your mask make/model and any changes to the mask, mouthpiece, or cover in your description. Additional photos or video showing the cover installed and removed are optional. We will check the delivery date using your order tracking.

Prefer to email, or having trouble with the form? Send the same details and photos to support@printpals3d.us with the subject “Fit & Workmanship Request” and your order number. For help, call or text 903-424-2550.

What happens next

We’ll review the information you send and contact you about next steps. We may need additional information to understand the issue. Submitting a request does not automatically approve a replacement.

Under the existing guarantee, approved claims receive a replacement Enhancement Cover in the same color and model originally ordered. The guarantee does not provide refunds, store credit, or exchanges for a different model or color, except where otherwise required by law. Minor color differences between material batches may occur. For complete kits, an approved cover claim replaces the cover, not the entire kit.

Please retain the product and original shipping and packaging materials while your claim is being reviewed. Do not mail anything back unless we provide return authorization and instructions. If a return is required, we’ll provide the shipping instructions.

Review coverage before submitting

The full policy explains exclusions, including incorrect mask-model selection, normal wear, accidental damage, improper installation or removal, alterations, excessive heat, and normal cosmetic characteristics of 3D printing.

Fit coverage is based on the compatible mask model and configuration selected when ordering, with its original factory mouthpiece and factory components installed. Fit issues caused by mask modifications are not covered; this does not affect coverage for unrelated manufacturing or workmanship defects. See the full policy for details.

Shipping damage or an incorrect item?

Our policy asks customers to report shipping damage, incorrect items, or other immediately apparent order problems within 7 calendar days of delivery. This is separate from the 30-day reporting period for qualifying Enhancement Cover fit, manufacturing, or workmanship issues.

Just need installation or removal help?

You don’t need to submit a guarantee request just to ask for assistance. Start with our Installation & Removal Videos, or reach out using the contact options above. If something feels stuck, stop rather than forcing it.