Refund policy
Last Updated: September 5, 2026
At Print Pals 3D, we take pride in the products we create and want you to feel confident in your purchase. Because many of our products are 3D printed, customized, produced specifically for individual customers, or created after an order is placed, our return policy differs from that of a traditional retail store.
Please review the following policy before placing your order.
Returns
We accept return requests on eligible, non-custom products within 30 calendar days from the date tracking confirms the order was delivered.
To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received.
Please contact us at support@printpals3d.us before returning any product. Items returned without prior authorization may not be accepted.
Unless the return is due to an error by Print Pals 3D or an eligible damaged, defective, incorrect, or warranty-covered product, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
Print Pals 3D does not charge a restocking fee on eligible returns.
Custom & Personalized Products
All custom, personalized, specially requested products, products manufactured to unique customer-provided specifications, and certain product-specific made-to-order items are final sale and cannot be returned or refunded except when covered by an applicable Print Pals 3D product guarantee or when otherwise required by law.
This includes, but is not limited to:
- Personalized products
- Custom names or text
- Custom color requests or color combinations outside our standard listed options
- Products created to customer-provided specifications
- Custom-designed 3D models
- Special-order products
- Products modified specifically at a customer's request
- Product-specific made-to-order items identified as final sale in the applicable product listing or policy
Selecting a standard color or option offered on an otherwise return-eligible product does not automatically make that product custom unless the applicable product listing states otherwise.
If Print Pals 3D made an error in producing your custom item, please contact us so we can make it right.
Voice Writer Enhancement Products
Voice Writer Enhancement Covers and related products may be produced specifically for individual mask models, configurations, and customer-selected options.
Because these products are generally produced for a specific compatible mask model or configuration, they are final sale and are not eligible for a standard return simply because the customer changes their mind.
However, eligible Voice Writer Enhancement Covers are protected by our 30-Day Fit & Workmanship Guarantee, as described below.
Customers are responsible for selecting the correct voice writer mask model and providing accurate information when ordering.
Products ordered for the wrong mask model due to incorrect information or selection provided by the customer are not considered defective and are not covered as a fit issue.
If you are unsure which model you have, we encourage you to contact us before ordering.
30-Day Fit & Workmanship Guarantee
Every eligible Print Pals 3D Voice Writer Enhancement Cover is inspected before shipment and backed by our 30-Day Fit & Workmanship Guarantee.
If your Enhancement Cover:
- Arrives with a manufacturing defect
- Has a workmanship-related issue
- Does not properly fit the specific compatible mask model ordered
please contact us within 30 calendar days from the date tracking confirms delivery.
We may request your order number, photographs, information about your voice writer mask model, and additional details about the issue.
After reviewing the claim, Print Pals 3D may, as appropriate:
- Provide installation or troubleshooting assistance
- Repair the product
- Provide replacement components
- Remake the product
- Replace the product
- Provide another appropriate remedy
The appropriate remedy will be determined by Print Pals 3D based on the circumstances of the claim and applicable law.
What the Guarantee Does Not Cover
The 30-Day Fit & Workmanship Guarantee does not cover:
- Normal wear and tear
- Accidental damage
- Misuse, abuse, or neglect
- Improper installation or removal
- Unauthorized modifications
- Cutting, trimming, drilling, stretching, or otherwise altering the product
- Excessive heat exposure
- Improper storage
- Damage caused by pets, children, or other external factors
- Cosmetic characteristics normally associated with 3D printing
- Ordering the incorrect voice writer mask model
- Damage resulting from use with incompatible equipment
- Damage to the customer's voice writer, microphone, cables, mounting equipment, desk, furniture, or other personal property
The guarantee applies only to the eligible Print Pals 3D product itself and does not extend to third-party equipment used with the product.
3D-Printed Product Variations
3D printing is a manufacturing process that builds products layer by layer. Because of this process, minor cosmetic variations are normal and are not considered defects.
These may include slight:
- Layer lines
- Surface texture variations
- Small seams or marks
- Color variations between material batches
- Differences in color appearance due to lighting or displays
- Minor cosmetic imperfections resulting from the 3D-printing process
These characteristics are part of the nature of 3D-printed products and generally do not qualify an item for a refund, replacement, or warranty claim unless they materially affect the intended function of the product.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged during shipping, you receive the wrong item, or there is another immediately apparent problem with your order, please contact us within 7 calendar days of delivery.
For eligible Voice Writer Enhancement Covers, manufacturing defects and qualifying fit or workmanship issues may be reported within the separate 30-Day Fit & Workmanship Guarantee period described above.
Please provide your order number and clear photographs showing the product, shipping package, packaging materials, and the issue when applicable.
After reviewing the claim, Print Pals 3D may, as appropriate:
- Replace the item
- Repair or provide replacement components
- Issue store credit
- Issue a partial refund
- Issue a full refund
- Provide another appropriate remedy
Print Pals 3D reserves the right to determine the appropriate resolution based on the circumstances and applicable law.
Please retain the product and all original shipping and packaging materials until your claim has been resolved.
Color Selection
We make every reasonable effort to accurately represent product colors. However, colors may appear differently depending on your screen, lighting conditions, material batch, and manufacturing process.
Minor color differences are not considered defects.
Specialty, glitter, gradient, multicolor, or color-changing materials may also vary from one finished product to another due to the nature of the material.
Order Cancellations
If you need to cancel an order, please contact us at support@printpals3d.us as soon as possible.
Orders may be canceled for a full refund before production or order processing has begun.
Because many Print Pals 3D products are produced after an order is placed, production may begin shortly after an order is received.
Once production has started on a custom, personalized, special-order product, product manufactured to unique customer specifications, or product-specific made-to-order item identified as final sale, the order cannot be canceled or refunded except where otherwise required by law or where an applicable product guarantee applies.
Orders that have already shipped cannot be canceled. If the product is eligible for return, it must follow the standard return process described in this policy.
Free Shipping & Returns
Orders totaling $125 or more may qualify for FREE Standard Shipping.
If an order received FREE Standard Shipping and items are later returned, causing the remaining order value to fall below the $125 free-shipping minimum, a $15 Standard Shipping charge will be deducted from the refund.
This deduction does not apply when the return is due to an incorrect item sent by Print Pals 3D or an item approved under an applicable damaged, defective, or warranty claim.
Exchanges
We do not currently offer direct exchanges on standard returns.
If you would like a different eligible product, size, model, color, or option, please complete the approved return process for the original item and place a new order for the desired product.
Warranty replacements, remakes, replacement components, and other remedies provided under an applicable Print Pals 3D guarantee are handled separately and are not considered standard exchanges.
Refunds
Once an approved return is received, we will inspect the item and notify you regarding the status of your refund.
If a refund is approved, Print Pals 3D will issue the refund within 10 business days after the return has been received, inspected, and approved.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
After a refund has been issued by Print Pals 3D, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
Original shipping charges are non-refundable unless the return resulted from an error by Print Pals 3D.
Any applicable free-shipping deduction described above may also be deducted from the refund.
A warranty claim does not automatically entitle the customer to a refund. Depending on the circumstances, Print Pals 3D may first provide troubleshooting, repair, remake, replacement, replacement components, or another appropriate remedy.
Digital Products & 3D Files
Due to the nature of digital products, all sales of downloadable files, digital designs, STL files, and other digital products are final once the files have been delivered or made available for download, except where otherwise required by law.
Digital products may also be subject to separate licensing terms governing personal or commercial use.
Event & In-Person Purchases
Products purchased at conventions, markets, festivals, conferences, or other in-person events are generally final sale unless the product is defective, an incorrect item was provided, or the product is covered by an applicable Print Pals 3D product guarantee.
Please inspect products before completing an in-person purchase whenever possible.
Eligible Voice Writer Enhancement Covers purchased directly from Print Pals 3D at an in-person event remain subject to the terms of the 30-Day Fit & Workmanship Guarantee. Proof of purchase may be required.
Return Shipping
Customers are responsible for securely packaging approved returns to prevent damage during transit.
Unless the return resulted from an error by Print Pals 3D or an approved damaged, defective, incorrect, or warranty-covered product, the customer is responsible for all return shipping costs.
Approved returns must be shipped using the return instructions and return address provided by Print Pals 3D after the return has been authorized.
Please do not send a return to any address unless that address was provided as part of your approved return instructions.
For approved warranty claims or errors caused by Print Pals 3D, we will provide instructions regarding return shipping when a return is required.
We strongly recommend using a trackable shipping method for customer-paid returns.
Print Pals 3D is not responsible for return packages that are lost or damaged in transit before being received by us.
Return shipping instructions will be provided after your return request has been approved.
Contact Us
If you have a problem with your order, please give us the opportunity to help.
For returns, cancellations, damaged products, warranty claims, exchanges, or refund questions, contact:
Print Pals 3D
A brand of 990 Tech Solutions, LLC
DeKalb, Texas 75559
United States
Phone: (903) 424-2550
Email: support@printpals3d.us
Please include your order number, the product involved, and details about your request.
For Voice Writer Enhancement Cover fit or workmanship claims, please also include the voice writer mask model and clear photographs showing the issue.
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