Shipping policy

Last Updated: September 5, 2026

At Print Pals 3D, a brand of 990 Tech Solutions, LLC, many of our products are created, finished, and prepared specifically for each order. We work hard to complete and ship every order as quickly as reasonably possible.

Orders are produced, processed, and shipped from Texas, United States.

Shipping Rates

We offer the following flat-rate shipping options within the United States:

Standard Shipping — $15
Estimated carrier transit time is 5–8 business days after your order ships.

Priority Shipping — $25
Estimated carrier transit time is 3–5 business days after your order ships.

Express Shipping — $40
Estimated carrier transit time is 1–3 business days after your order ships.

Shipping transit times begin after production and order processing are complete and the package has been transferred to the shipping carrier.

FREE Shipping on Orders $125+

Orders totaling $125 or more qualify for FREE Standard Shipping within the United States.

The $125 minimum is calculated after discounts and before applicable taxes.

Priority and Express Shipping are not included with the free-shipping offer. Customers who would like a faster shipping option may select an available upgraded shipping method at checkout.

Free Shipping & Returned Items

If an order qualifies for FREE Standard Shipping and items are later returned, causing the remaining order value to fall below the $125 free-shipping minimum, a $15 Standard Shipping charge will be deducted from the refund.

This deduction does not apply when the return is due to an incorrect item sent by Print Pals 3D or an item approved under an applicable damaged, defective, or warranty claim.

Please review our Return & Refund Policy for complete return and refund terms.

Processing & Production Times

Shipping time and production or processing time are different.

Most orders are prepared for shipment within 1–5 business days after the order is placed.

Business days are Monday through Friday, excluding major U.S. holidays.

Because many Print Pals 3D products are 3D printed, customized, personalized, or produced after an order is placed, some products may require additional production time.

In-stock products may ship sooner.

Custom, personalized, large, specialty, or product-specific made-to-order items may require additional production time depending on the product, material, selected options, complexity, and current production schedule.

When a specific production or processing estimate is provided on a product page, that timeframe should be considered in addition to the carrier transit time listed above.

If an order is expected to experience a significant delay beyond the estimated production timeframe, we will make reasonable efforts to contact the customer.

Custom & Made-to-Order Products

Custom and product-specific made-to-order products may require additional production time depending on:

  • Product complexity
  • Product size
  • Material
  • Color or material selection
  • Customization requirements
  • Quantity ordered
  • Current production schedule

If you have a specific deadline for a custom or made-to-order product, please contact us before placing your order.

We cannot guarantee that a custom or made-to-order product will arrive by a particular date unless specific arrangements have been confirmed in advance.

Selecting Priority or Express Shipping does not shorten production or processing time. These upgraded shipping options apply only to carrier transit after the order has been completed and shipped.

Shipping Carriers

Orders are shipped using available U.S. parcel carriers appropriate for the shipment and delivery destination.

The carrier and tracking information for your order will be provided when available after the package has been prepared and shipped.

Carrier availability may vary based on destination, package size, service level, and other shipping requirements.

Order Tracking

When tracking information is available, it will be provided after your order has been packaged and transferred for shipment.

Please allow time for the shipping carrier to receive, scan, and update the package in its tracking system.

A tracking number may not show movement immediately after it is created.

Delivery Estimates

Shipping and delivery times are estimates and are not guaranteed unless expressly confirmed otherwise.

Carrier transit estimates begin after an order has completed production and processing and has been transferred to the shipping carrier.

Once an order has been transferred to the shipping carrier, delays caused by weather, carrier operations, holidays, transportation disruptions, emergencies, or other circumstances outside the reasonable control of Print Pals 3D may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an address error, contact us as soon as possible.

Once an order has shipped, Print Pals 3D may not be able to change or redirect the delivery.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable customer-provided address may be the customer's responsibility.

Returned or Undeliverable Packages

If a package is returned to Print Pals 3D because of an incorrect or incomplete customer-provided address, refusal of delivery, or another delivery issue outside our control, we will contact the customer regarding available options.

Additional shipping charges may apply if the customer requests that the order be shipped again.

Lost, Damaged or Missing Packages

If your package arrives damaged, please contact us promptly and provide your order number along with photographs of the package, packaging materials, and damaged product when applicable.

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with household members or others at the delivery address
  • Check with nearby neighbors when appropriate
  • Review any delivery photograph or carrier notification
  • Contact the shipping carrier

If you still cannot locate the package, contact Print Pals 3D and we will help determine the appropriate next steps.

Please retain damaged products, packaging, and shipping materials until any applicable claim has been resolved.

Multiple-Item Orders

Whenever practical, we will ship items from the same order together.

Some orders may be shipped in multiple packages due to product size, production schedules, inventory availability, or other shipping requirements.

When an order is divided into multiple shipments, additional tracking information may be provided.

Holiday & High-Volume Periods

Production, processing, and shipping times may be longer during:

  • Holidays
  • Conventions and events
  • Product launches
  • Promotional sales
  • Periods of unusually high order volume
  • Significant weather or transportation disruptions

We appreciate your patience while we create, prepare, and ship your order.

Contact Us

Have a question about shipping or need an item by a certain date? Please contact us before ordering if you have a time-sensitive request.

Print Pals 3D
A brand of 990 Tech Solutions, LLC
DeKalb, Texas 75559
United States

Phone: (903) 424-2550
Email: support@printpals3d.us

Veteran-Owned • Family-Operated • Made in Texas

Dream It • Print It • Play It