Terms of service

Print Pals 3D Terms of Service

Last Updated: September 5, 2026

Welcome to Print Pals 3D. These Terms of Service govern your use of our website and your purchase or use of products and services offered by Print Pals 3D.

Print Pals 3D is a brand of 990 Tech Solutions, LLC, a Texas limited liability company, and this website is operated by 990 Tech Solutions, LLC under the Print Pals 3D brand.

By accessing our website, placing an order, purchasing a product, submitting a custom request, or otherwise using our services, you agree to these Terms of Service.

Purchases of Print Pals 3D products are also subject to our Intellectual Property & Digital File Policy, Return & Refund Policy, and any product-specific warranty, guarantee, or licensing terms identified at the time of purchase. Those policies are incorporated into these Terms by reference where applicable.

If you do not agree with these Terms, please do not use our website or services.

1. Our Products & Services

Print Pals 3D provides 3D-printed products, custom design and printing services, collectibles, accessories, specialty products, and, for certain specifically identified products, digital files and related services.

Not all Print Pals 3D products are available as digital files.

Unless a product listing specifically states that a digital file is included or available for purchase, all products are sold as physical products only.

We reserve the right to modify, discontinue, limit, or refuse any product or service at our discretion, subject to applicable law.

Product availability, colors, materials, designs, pricing, specifications, and available options may change without notice.

2. Orders

By placing an order, you represent that the information you provide is accurate and complete and that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

  • Suspected fraud
  • Pricing or listing errors
  • Product availability
  • Intellectual-property concerns
  • Suspected attempts to obtain proprietary design or manufacturing information
  • Suspected attempts to reproduce or reverse engineer proprietary products
  • Requests that violate our policies
  • Requests that we cannot reasonably fulfill

If we cancel an order after payment has been collected and production has not been completed, any refund due will be handled in accordance with our applicable policies.

3. Custom & Personalized Orders

Many Print Pals 3D products are customized, personalized, or manufactured specifically for individual customers.

Customers are responsible for carefully reviewing and providing accurate:

  • Names and spelling
  • Measurements and dimensions
  • Colors
  • Mask or equipment models
  • Reference materials
  • Design instructions
  • Other customization information

Once production begins, changes may not be possible.

Custom, personalized, special-order products, products manufactured to unique customer-provided specifications, and certain product-specific made-to-order items are generally final sale as explained in our Return & Refund Policy.

Additional design fees or deposits may apply to custom projects.

Unless otherwise agreed in writing, payment of a design fee, development fee, consultation fee, or deposit does not transfer ownership of Print Pals 3D’s CAD files, manufacturing files, templates, reusable components, production methods, or other intellectual property.

4. Customer-Submitted Designs & Content

When you provide Print Pals 3D with an image, logo, drawing, photograph, 3D model, STL file, design, trademark, character, text, specification, or other material for a custom project, you represent that you own the material or have the necessary permission or legal authority for us to use it for your requested project.

You are responsible for ensuring that your requested use does not violate another person’s or company’s:

  • Copyright
  • Trademark
  • Patent
  • Privacy rights
  • Publicity rights
  • Contractual rights
  • Other intellectual-property or legal rights

Print Pals 3D reserves the right to refuse any project that we reasonably believe may violate applicable law, intellectual-property rights, or our business policies.

Customer ownership of submitted artwork or materials does not automatically transfer ownership of Print Pals 3D’s independently created CAD work, manufacturing methods, templates, design tools, production files, or reusable design components to the customer.

5. Customer-Provided Materials — Indemnification

To the extent permitted by applicable law, a customer who provides Print Pals 3D with artwork, trademarks, logos, digital files, models, photographs, specifications, instructions, or other customer-supplied materials agrees to indemnify and hold harmless 990 Tech Solutions, LLC and Print Pals 3D from third-party claims, losses, liabilities, damages, and reasonable costs arising from allegations that the customer-supplied materials or the customer’s specifically requested use of those materials infringes or violates the rights of another person or entity.

This provision does not apply to the extent a claim results from independent modifications made by Print Pals 3D that were not requested or authorized by the customer.

6. Intellectual Property

Unless otherwise stated, original designs, graphics, photographs, branding, logos, product designs, 3D models, digital files, website content, written materials, instructions, videos, and other original materials created by or for Print Pals 3D remain the property of their respective rights holders.

Purchasing a physical product from Print Pals 3D does not transfer ownership of the underlying design or intellectual-property rights to the purchaser.

Purchasing a product does not provide the purchaser with an implied right or license to:

  • Manufacture copies
  • Reproduce the product
  • Commercially exploit the product design
  • Sell unauthorized reproductions
  • Obtain the underlying digital design
  • Distribute proprietary files
  • Create manufacturing files from the product
  • Provide proprietary manufacturing information to another person or business
  • Commission another person or business to duplicate the product
  • Represent a Print Pals 3D design as their own

Certain Print Pals 3D products, including certain Voice Writer Enhancement products, mask covers, hands-free adapters, mounting systems, attachment systems, accessories, and related components, may be protected by pending patent applications and other intellectual-property rights.

Products covered by an active pending patent application may be identified as PATENT PENDING.

Unless expressly authorized in writing, the purchase of a physical product does not include any right or license to obtain:

  • STL files
  • STEP files
  • CAD files
  • 3MF files
  • OBJ files
  • Mesh files
  • Source files
  • Technical drawings
  • Manufacturing specifications
  • Exact dimensional information
  • Print profiles
  • Tooling information
  • Prototype files
  • Engineering documentation
  • Proprietary production information
  • Other digital design or manufacturing files

Except where expressly permitted by applicable law or authorized by Print Pals 3D in writing, you may not reproduce, copy, distribute, manufacture, sell, commercially exploit, or create unauthorized derivative or competing products from Print Pals 3D’s protected designs or proprietary digital files.

For additional terms and restrictions, please review our Intellectual Property & Digital File Policy.

7. Digital Files & Licensing

Print Pals 3D may offer digital products, including STL files and other downloadable designs, for select products only.

Digital products may be subject to separate licensing terms displayed with the applicable product.

Unless a product specifically includes commercial rights, purchasing a digital file generally provides a limited license for personal use only.

Purchasing a digital file does not transfer ownership of the underlying design.

Unless expressly authorized, digital files may not be:

  • Resold
  • Redistributed
  • Shared
  • Uploaded to file-sharing websites
  • Uploaded to online repositories
  • Sublicensed
  • Repackaged
  • Included in another digital product
  • Distributed to another person or business

Commercial licenses may be available separately for certain designs.

Proprietary Products

Not all Print Pals 3D products are available in digital form.

Proprietary products, including products specifically identified as physical-product-only, proprietary, or Patent Pending, are not available as digital files unless Print Pals 3D expressly states otherwise in writing.

The fact that Print Pals 3D sells digital files for certain unrelated products does not create any right, entitlement, expectation, or license to receive or purchase digital files for proprietary physical products.

Requests for CAD, STL, STEP, 3MF, OBJ, mesh, source, manufacturing, engineering, or other proprietary files relating to protected products may be declined.

8. Reverse Engineering, Product Replication & Unauthorized Derivative Products

As a material condition of the purchase, possession, and authorized use of proprietary Print Pals 3D products, and except where expressly authorized in writing by 990 Tech Solutions, LLC or where applicable law provides a right that cannot lawfully be restricted by agreement, purchasers may not reverse engineer, scan, digitally capture, analyze, measure for purposes of replication, reconstruct, trace, model, mold, cast, disassemble for purposes of discovering proprietary design characteristics, or otherwise derive manufacturing or design information from a proprietary Print Pals 3D product for the purpose of:

  • Reproducing or duplicating the product
  • Manufacturing copies
  • Creating derivative products
  • Creating competing products
  • Generating manufacturing files
  • Generating digital models
  • Developing manufacturing specifications
  • Enabling or assisting another person or business to perform any prohibited activity

Prohibited activities include, without limitation:

  • 3D scanning
  • Photogrammetry
  • Measurement and reconstruction for purposes of replication
  • CAD tracing or reconstruction
  • Digital modeling from a physical product
  • Creating STL, STEP, 3MF, OBJ, mesh, CAD, technical drawing, template, mold, tooling, or manufacturing files derived from a proprietary Print Pals 3D product
  • Molding or casting
  • Creating templates from a purchased product
  • Reconstructing product geometry from photographs or videos
  • Duplicating individual proprietary components
  • Providing a product to another manufacturer, designer, engineer, 3D-printing service, scanning service, or other third party for purposes of duplication
  • Providing scans, measurements, photographs, digital models, technical information, or derived information to another party for purposes of reproduction
  • Commissioning another person or business to reproduce or recreate the product
  • Assisting another person or business in performing any prohibited activity

A purchaser may not use information obtained through examination, measurement, scanning, reconstruction, or analysis of a proprietary Print Pals 3D product to manufacture, commission, market, sell, distribute, or otherwise provide an unauthorized reproduction, derivative product, or competing product.

Changing the color, dimensions, scale, cosmetic details, surface features, materials, mounting features, component arrangement, or other portions of a design derived from a proprietary Print Pals 3D product does not by itself make the resulting product independently created.

Nothing in this Section prohibits ordinary inspection, installation, removal, maintenance, repair, cleaning, or use of a purchased product for its intended purpose.

Purchase of a physical Print Pals 3D product transfers ownership of that individual physical item only.

It does not transfer or grant rights to underlying:

  • CAD files
  • STL files
  • STEP files
  • 3MF files
  • OBJ or mesh files
  • Technical drawings
  • Manufacturing specifications
  • Prototypes
  • Tooling
  • Design documentation
  • Manufacturing methods
  • Proprietary production information
  • Trade secrets
  • Patent rights
  • Copyrights
  • Other intellectual property

except where expressly stated in writing by 990 Tech Solutions, LLC.

9. Confidential & Proprietary Information

Certain information developed or used by Print Pals 3D is confidential, proprietary, or otherwise nonpublic and is not provided to customers or the public merely upon request.

Such information may include:

  • Unreleased CAD files
  • Prototype designs
  • Product revisions
  • Internal dimensions
  • Manufacturing tolerances
  • Material-development information
  • Testing information
  • Supplier information
  • Production methods
  • Specialized print profiles
  • Research and development information
  • Unreleased accessories or products
  • Manufacturing documentation
  • Engineering information
  • Prototype photographs or renderings
  • Product-development information

Print Pals 3D may decline requests for information when disclosure could reasonably assist in the duplication, reconstruction, or commercial reproduction of a proprietary product.

Duty Regarding Nonpublic Proprietary Information

If Print Pals 3D provides a customer or other recipient with nonpublic proprietary information in connection with customer support, compatibility verification, product testing, customization, prototype evaluation, installation assistance, troubleshooting, or another limited business purpose, the recipient agrees to use that information solely for the purpose for which it was provided.

Unless authorized in writing by 990 Tech Solutions, LLC, the recipient may not disclose, reproduce, publish, distribute, commercially exploit, or use such nonpublic information to develop or assist in developing a competing, derivative, or replicated product.

Disclosure of proprietary information for a limited purpose does not constitute a waiver of confidentiality or a transfer of intellectual-property rights.

10. Photographs, Videos, Graphics & Website Content

Unless otherwise identified, original photographs, product images, videos, installation materials, graphics, illustrations, written descriptions, instructions, promotional materials, and website content produced by or for Print Pals 3D are protected intellectual property.

© 2026 Print Pals 3D. All rights reserved.

Print Pals 3D content may not be copied, reproduced, modified, republished, distributed, or commercially used without authorization except as permitted by applicable law.

Print Pals 3D photographs, videos, and product images may not be used to:

  • Advertise counterfeit or copied products
  • Create misleading marketplace listings
  • Represent another seller’s products
  • Falsely imply affiliation with Print Pals 3D
  • Assist in unauthorized commercial duplication of proprietary products
  • Remove or obscure branding or watermarks for unauthorized commercial use

Sharing an official Print Pals 3D social-media post through the native sharing functionality of the applicable platform is permitted provided the content remains attributed to Print Pals 3D and is not altered in a misleading manner.

11. 3D-Printed Product Characteristics

Customers acknowledge that 3D printing is an additive manufacturing process and that minor variations are normal.

Products may exhibit:

  • Visible layer lines
  • Seams
  • Minor surface imperfections
  • Slight dimensional differences
  • Minor variations in color
  • Minor variations in texture

These characteristics are generally inherent to the 3D-printing process and are not necessarily manufacturing defects.

Colors displayed online may differ slightly from the physical product because of lighting, photography, monitor settings, device displays, material batches, and other factors.

12. Product Use & Safety

Customers are responsible for using products appropriately and for their intended purpose.

Unless specifically stated otherwise, Print Pals 3D products are not designed or certified as safety equipment, medical devices, protective equipment, or life-support equipment.

Some products may contain small parts and may not be suitable for young children.

3D-printed products may also be affected by:

  • Excessive heat
  • Prolonged sunlight
  • Chemicals
  • Impact
  • Improper installation
  • Excessive force
  • Other environmental conditions

Customers are responsible for determining whether a product is appropriate for their intended application.

13. Voice Writer Enhancement Products & Equipment Accessories

Print Pals 3D may offer aftermarket accessories designed for use with third-party voice-writing equipment.

This may include:

  • Voice Writer Enhancement Covers
  • Voice Writer Enhancement Kits
  • Mask covers
  • Hands-Free Mask Cradle Adapters
  • Pivot connectors
  • Mounting systems
  • Desk or table mounting accessories
  • Related components

Customers are responsible for selecting the correct product for their equipment and providing accurate model or compatibility information when requested.

Print Pals 3D may request photographs, model numbers, vent configurations, equipment details, or other information to help verify compatibility.

Unless expressly stated otherwise, voice masks, microphones, electronic equipment, stands, arms, holders, and other third-party equipment shown in photographs or videos are not included with the purchase of an Enhancement Cover, Enhancement Kit, or accessory.

Print Pals 3D accessories are aftermarket products and are not represented as being manufactured, sponsored, endorsed, or approved by the manufacturer of the equipment with which they may be compatible unless expressly stated otherwise.

Third-party brand names and model names may be used solely to identify compatibility.

Performance may vary depending on equipment, setup, environment, installation, individual use, speaking level, microphone configuration, and other factors.

No specific sound-reduction, soundproofing, acoustic-isolation, transcription-accuracy, or performance result is guaranteed unless expressly stated in writing.

Certain Voice Writer Enhancement products, hands-free adapters, mounting systems, accessories, or related features may be Patent Pending.

14. Installation & Customer Support Materials

Installation instructions, videos, QR-linked materials, diagrams, guides, and other customer-support materials are provided to help customers install, remove, care for, and use genuine Print Pals 3D products.

Providing these materials does not grant permission to:

  • Reproduce the underlying product
  • Create manufacturing drawings
  • Create competing or derivative products
  • Convert installation information into manufacturing documentation
  • Distribute proprietary design information
  • Reconstruct proprietary components

Customers needing assistance with installation or product use may contact Print Pals 3D.

15. Custom Design Ownership

Unless otherwise expressly agreed in writing, a custom order purchases the agreed physical product or design service and does not transfer ownership of Print Pals 3D’s underlying:

  • CAD files
  • STL files
  • STEP files
  • 3MF files
  • OBJ files
  • Mesh files
  • Source files
  • Templates
  • Manufacturing methods
  • Design systems
  • Reusable components
  • Production processes
  • Proprietary tools

Concepts, mockups, CAD previews, renderings, prototypes, revisions, and design work created by Print Pals 3D remain subject to applicable intellectual-property and contractual rights.

Any transfer or licensing of digital files or intellectual-property rights must be expressly agreed to in writing and may require a separate licensing, design-rights, or file-transfer fee.

Payment of a custom-design fee or deposit does not by itself constitute a transfer of intellectual-property ownership.

16. No Implied License

No purchase, payment, deposit, communication, quote, invoice, prototype, demonstration, photograph, sample, custom order, disclosure, customer-support interaction, or other transaction with Print Pals 3D creates an implied license to manufacture, reproduce, distribute, sublicense, reverse engineer, or commercially exploit Print Pals 3D intellectual property.

Any license granted by Print Pals 3D must be expressly provided in writing by an authorized representative of 990 Tech Solutions, LLC.

17. Pricing & Payment

Prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time.

Applicable taxes, shipping charges, customization fees, design fees, licensing fees, or other charges may be added to an order before checkout where applicable.

In the event of an obvious pricing or listing error, we reserve the right to cancel or correct the affected order as permitted by law.

18. Shipping & Delivery

Shipping and delivery estimates are estimates and are not guaranteed unless specifically stated otherwise.

Many Print Pals 3D products are manufactured or customized after an order is placed. Production or processing time occurs before carrier transit time.

Print Pals 3D is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Incorrect customer-provided addresses
  • Carrier disruptions
  • Customs or international processing
  • Events outside our reasonable control

Customers are responsible for providing an accurate and deliverable shipping address.

19. Returns, Refunds & Cancellations

Returns, refunds, replacements, cancellations, damaged products, custom orders, and related matters are governed by our Return & Refund Policy and any applicable written guarantee.

Please review those policies before completing your purchase.

Custom, personalized, special-order products, products manufactured to unique customer-provided specifications, and certain product-specific made-to-order items may be final sale as described in the applicable policy.

20. Third-Party Products & Trademarks

Our website may reference products, equipment, brands, characters, trademarks, or services belonging to third parties.

All third-party trademarks and intellectual property remain the property of their respective owners.

Compatibility references are used where appropriate to help customers identify equipment or products and do not necessarily indicate:

  • Sponsorship
  • Affiliation
  • Authorization
  • Approval
  • Endorsement

Print Pals 3D does not claim ownership of third-party trademarks merely because a brand or product name is referenced for compatibility purposes.

21. Website Use

You agree not to use our website or services to:

  • Engage in fraudulent or unlawful activity
  • Attempt to interfere with website security or operation
  • Submit malicious software or harmful code
  • Misrepresent your identity or payment information
  • Violate intellectual-property rights
  • Scrape, copy, or reproduce protected website content without authorization
  • Attempt to obtain nonpublic proprietary files or information through unauthorized means
  • Attempt to circumvent access restrictions on proprietary information
  • Use our services in a manner prohibited by applicable law

We reserve the right to restrict access to our services when reasonably necessary to protect our customers, intellectual property, business, website, or legal rights.

22. Suspected Intellectual-Property Misuse

Print Pals 3D reserves the right to investigate suspected:

  • Unauthorized copying
  • Distribution of proprietary files
  • Unauthorized reverse engineering
  • Product replication
  • Commercial reproduction
  • Intellectual-property infringement
  • Misuse of confidential or proprietary information
  • Counterfeit products
  • Unauthorized marketplace listings
  • Violations of our Intellectual Property & Digital File Policy

Where appropriate, Print Pals 3D may preserve evidence, submit intellectual-property complaints to online marketplaces or hosting providers, request removal of unauthorized content, issue demands to cease unauthorized activity, and pursue remedies available under applicable law.

Nothing in these Terms requires Print Pals 3D to provide advance notice before exercising rights available under applicable law.

23. Warranties & 30-Day Fit & Workmanship Guarantee

Certain Print Pals 3D products may be covered by an expressly identified limited warranty or guarantee, including the Print Pals 3D 30-Day Fit & Workmanship Guarantee where stated on the applicable product listing or warranty policy.

The terms, exclusions, duration, eligibility requirements, and remedies applicable to any warranty or guarantee are governed by the applicable written warranty, guarantee, product listing, or Return & Refund Policy.

Unless otherwise stated in the applicable guarantee, coverage does not extend to damage or problems resulting from:

  • Misuse
  • Abuse
  • Improper installation
  • Unauthorized modifications
  • Alteration of the product
  • Damage caused by third-party equipment
  • Excessive heat
  • Chemicals
  • Accidental damage
  • Normal wear and tear
  • Use outside the product’s intended purpose

Except for warranties or guarantees expressly provided by Print Pals 3D and warranties or rights that cannot lawfully be excluded or limited, Print Pals 3D makes no additional warranties regarding its products or services.

Our website and online services are provided on an “as available” basis.

Nothing in these Terms excludes, limits, or modifies any warranty, remedy, consumer right, or liability that applicable law does not permit to be excluded, limited, or modified.

24. Limitation of Liability

To the fullest extent permitted by applicable law, 990 Tech Solutions, LLC, doing business under the Print Pals 3D brand, will not be liable for indirect, incidental, special, exemplary, punitive, consequential, or similar damages arising from or relating to the use or inability to use our website, products, or services.

To the fullest extent permitted by applicable law, the aggregate liability of 990 Tech Solutions, LLC and Print Pals 3D arising out of or relating to a particular product, service, transaction, or order will not exceed the amount actually paid to Print Pals 3D for the product, service, or order giving rise to the claim.

This limitation does not apply to liability that applicable law prohibits from being limited or excluded.

Nothing in these Terms limits any liability where such limitation would be unlawful, unconscionable, or otherwise unenforceable under applicable law.

25. Enforcement of Intellectual-Property & Proprietary Rights

The parties acknowledge that unauthorized disclosure of proprietary information, unauthorized distribution of digital files, unauthorized reproduction of proprietary products, or unauthorized reverse engineering may cause harm that cannot always be adequately remedied solely by monetary damages.

Accordingly, to the extent permitted by applicable law, 990 Tech Solutions, LLC may seek temporary, preliminary, or permanent injunctive relief or other equitable relief in addition to damages and any other remedies available under contract, statute, or applicable law.

Nothing in this provision eliminates any showing or legal requirement otherwise required for the issuance of equitable relief.

Print Pals 3D’s decision to pursue one remedy does not necessarily prevent it from pursuing additional remedies available under applicable law.

26. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and protected.

27. Intellectual Property & Digital File Policy

Our separate Intellectual Property & Digital File Policy provides additional terms relating to:

  • Proprietary product designs
  • Voice Writer Enhancement products
  • Hands-free adapters
  • Mask accessories
  • Digital files
  • CAD and manufacturing files
  • Reverse engineering
  • Product replication
  • Commercial copying
  • Custom designs
  • Photographs and videos
  • Confidential design information
  • Patent-pending products

That policy is incorporated into these Terms by reference and should be reviewed before purchasing proprietary Print Pals 3D products.

If there is a conflict between these Terms and a more specific written product license or product-specific agreement, the more specific written agreement will control with respect to that product or transaction.

28. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, products, website, intellectual-property portfolio, policies, or applicable requirements.

The version of these Terms in effect at the time an order is placed will govern that order unless Print Pals 3D and the customer subsequently agree otherwise in writing.

Updated Terms may apply to future purchases and future use of our website and services after the revised Terms become effective, to the extent permitted by applicable law.

The effective date of the current version will appear at the beginning of these Terms.

29. Governing Law

These Terms of Service are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable federal law or other mandatory consumer-protection laws provide otherwise.

30. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted, modified, or limited to the minimum extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue in effect to the fullest extent permitted by law.

31. No Waiver

Failure by Print Pals 3D or 990 Tech Solutions, LLC to enforce any provision of these Terms or exercise any available right does not constitute a waiver of that provision or right.

A waiver of one breach or violation does not constitute a waiver of any later breach or violation.

32. Entire Agreement

These Terms, together with policies and agreements expressly incorporated by reference and any applicable written product-specific agreement, constitute the agreement between the customer and Print Pals 3D concerning the matters addressed in those documents.

No oral statement, informal communication, social-media message, customer-service communication, or other communication modifies these Terms unless the modification is expressly agreed to in writing by an authorized representative of 990 Tech Solutions, LLC.

33. Contact Us

Questions regarding these Terms of Service may be submitted through the Contact Us page on our website or by contacting us using the information below.

Print Pals 3D
A brand of 990 Tech Solutions, LLC
DeKalb, Texas 75559
United States

Phone: (903) 424-2550
Email: support@printpals3d.us

Veteran-Owned • Family-Operated • Made in Texas

Dream It • Print It • Play It

© 2026 Print Pals 3D. All rights reserved.

Certain Print Pals 3D products may be PATENT PENDING where covered by an active pending patent application.